Paying by Interac e-Transfer

Interac e-Transfer is the only payment method on this store. It works from any Canadian bank account, the money moves directly with no card processor in the middle, and nothing product-related ever appears on your statement.

Where your payment details come from

When you place an order, the order-confirmation page (and its email copy) shows everything you need:

• The recipient email address for the transfer. Check it on every order; the address rotates regularly, and the one on your latest confirmation is always the right one.
• The recipient name to enter, exactly as shown.
• The exact amount to send.
• The security question and answer to set, word for word.
• Your order number, which goes in the message field and nowhere else.

The one rule that matters: never mention products, brands, or anything about what you are buying anywhere in the transfer; not the message, not the security question or answer, not the recipient name. The only thing in the message field is your order number. The transfer should look like any ordinary payment.

Sending it from your bank

1. Open your banking app and find the e-Transfer / Send Money feature. Every Canadian bank has it, under slightly different names.
2. Add a new recipient using the email address and recipient name from your order confirmation.
3. Enter the exact total from your confirmation page.
4. Set the security question and answer exactly as shown; we do not use auto-deposit, so these are required for us to claim the funds. They are case-sensitive at most banks.
5. Put your order number in the message field, on its own, and send.

After you send

Most transfers land within minutes; a first-time transfer to a new recipient can take up to 30 minutes or get held briefly for review by your bank. Once the payment is claimed, your order moves to processing and ships within one business day.

If something goes sideways

• Forgot the order number in the message: send us your order number and the transfer reference through the contact form; we will match it manually.
• Sent the wrong amount: if you undersent, send a second transfer for the difference with the same order number. If you oversent, contact us and we will sort out the difference.
• Sent to an old address: an unclaimed transfer bounces back to your account in a day or two; re-send to the address on your latest confirmation.