Shipping and delivery

Dispatch

Orders ship within one business day of your e-Transfer being received. You will get an email with a tracking number as soon as the parcel is with the carrier; the carrier name is included so you know where to track it.

Delivery windows

Typical time in transit once the parcel is moving:

• Ontario and Quebec: 2 to 3 business days
• Manitoba and the Maritimes: 3 to 5 business days
• Saskatchewan, Alberta, and BC: 4 to 6 business days
• Northern territories: 5 to 8 business days, occasionally longer when weather or routing intervenes

Treat these as typical windows rather than promises; carriers have slow weeks, and the December peak adds a day or two everywhere. If tracking has not moved in five business days, send us a note through the contact form and we will chase the carrier.

Discreet packaging

Every parcel goes out in plain packaging with nothing about the contents on the outside:

• No branding or logos anywhere on the box
• Nothing on the label that describes what is inside
• A generic sender name on the return address

Carriers

We ship with Canada Post, Purolator, or UPS depending on your region and order size; the system picks whichever gets the parcel to you fastest at a sensible cost.

Problems with a delivery

Damaged box, missing item, or a parcel marked delivered that never arrived: contact us within 48 hours of the delivery scan with your order number and a short description, and we will make it right.